Saturday, March 20, 2010

ALWAYS get the extended warranty!

So, about a month or so ago, I'm on my computer and the screen freezes.  No biggie, right?  It happens and usually a hard boot will clear the problem.  Except, it didn't.  No matter how many times I turned it off and on, my computer would not boot up. I didn't even get the dreaded blue screen of death.  Just a black void of nothingness floating on my monitor.  Come to find out that my motherboard decided to crash and burn. 

But still, though inconvenient, I again thought no biggie.  One of the members of my writing group (thank you, David!) convinced me to get the extended warranty, so all sorts of calamities were covered.  I contacted Dell and was told that they would send out a tech to replace the motherboard as soon as he gets the part, which should ship in 24 hours.  So I wait, figuring that I'd be up and running in two days max.  However, three days go by and no call from techies bearing replacement parts.  So once more I contact Dell and discover that, since my computer was 2.5 years old, they don't make motherboards for that model any longer.

My computer had just become a very expensive (and heavy) paperweight.

But, but but!  I did spring for the extended warranty (thank you, thank you, thank you, David!). So instead of suggesting that I go to the nearest craft store to get colored stones and glitter to glue on my paperweight of a computer, Dell informed me that they would do an exchange instead.  And since they not only stopped making the motherboards but the model also, I would get a totally new computer, with the parts either equivalent to what I had or better.


The only problem was that because they had to match parts, it took a long time for them to build it.  I spent a month discovering just how much I did/had on my computer.  No emails, no online bill pay (I had to buy stamps!), no access to my address book, the internet, blog, Facebook, taxes, or my book.  I did work on book 4, but I had to do it long hand in spiral-bound notebooks.  My brother teased me (in the family tradition) about quills and inkpots.  And it truly felt like I'd gone back to the dark ages.  It was not a fun time--though I did do some rearranging in my kitchen and started knitting an afghan with all the free time I had.

But, finally, the new tower shipped, arriving yesterday evening, and I'm once more conntected in all the ways that matter, saving my sanity.  I'm so happy.

So, the moral of the story is to ALWAYS get the extended warranty.  Always.

Thank you, David.